• Privacy Policy

Privacy Policy

INTRODUCTION

The domain name www.drench.co.in (“Website”) is owned and operated by Drench Essentials LLP, having its registered office at C5/23 Ground Floor, Ardee City, Sector 52, Gurugram, Haryana – 122003 (hereinafter referred to as “Drench”, “We”, “Us”, or “Our”). The terms “Visitor”, “User”, or “You” refer to the users of the Website.

We value the trust you place in us and are committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, store, and disclose your personal and sensitive personal data when you interact with our Website, our services, or our marketplace listings.

By accessing or using our Website, you agree to this Policy. If you do not agree, please refrain from using the Website.

We may modify this Policy from time to time. Changes will be posted on this page, and continued use of the Website constitutes your acceptance of those changes.

 

 

1. INFORMATION WE COLLECT

We may collect the following categories of information:

  • Personal Information: Name, email address, billing/shipping address, phone number(s), date of birth, IP address, shopping preferences, and payment details (excluding full card data, which is processed by payment gateways).
  • Sensitive Personal Information (as defined under the Information Technology Act, 2000 & SPDI Rules): Financial information (bank account, debit/credit card details, UPI ID), password, gender, and health-related details if voluntarily provided.
  • Transactional Data: Purchase history, product interests, order details, gift card transactions.
  • Technical & Usage Data: Device details, browser type, cookies, IP address, and website usage patterns.
  • Marketing & Feedback Data: Participation in promotions, surveys, events, and user-generated reviews.

We do not knowingly collect information from minors (under 18). If a minor uses our Website with personal data, the parent/guardian will be liable for such use.

 

 

2. PURPOSE OF COLLECTION

Your information may be used for:

  • Processing and fulfilling orders placed by you.
  • Delivering products and managing returns/exchanges.
  • Sending transactional updates (order confirmation, delivery, payment).
  • Improving our products, services, and Website.
  • Running promotions, campaigns, contests, or surveys.
  • Sending marketing communications (offers, product launches, brand updates), subject to your consent.
  • Conducting research and analytics to enhance customer experience.
  • Ensuring compliance with legal obligations and maintaining Website security.

 

 

3. SHARING OF INFORMATION

We do not sell or rent your personal information. However, we may share it with:

  • Service providers & partners: Logistics partners, payment gateways, IT vendors, marketing platforms, and customer support providers, strictly for business purposes.
  • Group entities & affiliates: For marketing, promotions, or service improvements.
  • Legal authorities: To comply with applicable law, government requests, legal processes, or to enforce our Terms of Service.
  • Business transfers: In case of merger, acquisition, or sale of business/assets, where user data may be transferred.

 

 

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Track user preferences and Website activity.
  • Improve Website functionality and personalize experience.
  • Enable targeted advertising and analytics.

You may disable cookies in your browser, but some features of the Website may not function properly.

 

 

5. DATA RETENTION

We retain your personal data only as long as necessary to:

  • Fulfil the purposes outlined in this Policy.
  • Comply with legal, accounting, and regulatory obligations.
  • Resolve disputes and enforce agreements.

Even after deletion, data may remain in backups for legal or compliance reasons.

 

 

6. SECURITY

We implement reasonable security practices, including administrative, technical, and physical safeguards, to protect your personal data from unauthorized access, misuse, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute protection.

 

 

7. YOUR RIGHTS

As per Indian law, you have the right to:

  • Access, review, and correct your personal data.
  • Withdraw consent to processing of your personal or sensitive information.
  • Opt out of receiving marketing communications by unsubscribing from emails/SMS or by contacting us.
  • Request deletion of personal data, subject to applicable laws.

 

 

8. OPT-OUT & WITHDRAWAL OF CONSENT

  • You can opt out of receiving promotional emails/SMS by using the unsubscribe link or by contacting us.
  • You may withdraw consent for collection/processing of sensitive personal data by writing to us at the email below.

 

 

9. LAW & JURISDICTION

This Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

 

 

10. CONTACT INFORMATION

For questions, grievances, or complaints, please contact:

Grievance Officer
 Drench Essentials LLP
 C5/23 Ground Floor, Ardee City, Sector 52, Gurugram, Haryana – 122003
 Email: care@drench.co.in
 Phone: +91 92208 08545